Bikinimo Swimwear

Customer Service is available by phone Mon., Tues., Thurs., and Fri. from 3:00pm EST to 9:00pm EST. If lines are busy please leave a message and we will return your call within 1 business day. (321) 441-3484

Email Support is always available. Emails are responded to within 48 hours. Support@bikinimo.com

No Returns or Exchanges for the following items:

• Thongs, G-Strings, and Tongas - (Bottoms Only). These items do not come with hygienic liners. The sanitary condition of these items cannot be guaranteed once they leave our control. State and Federal Laws prohibit us from reselling these items when they are purchased via mail order.
• "Custom" and "Size 3X" items. These are described as such in their listings. These products are only made when you order them. We cannot accept "Made to Order" products for return or exchange.
• Items that are not in "New Condition" with all tags, labels, and hygienic liners intact.
• Items that show signs of wear, or that have odors other that new fabric i.e. colognes, deodorants, body, soaps/fabric softeners etc...

All returns for refund or exchange require a RA (return authorization). You may obtain an RA by contacting Customer Service.

We will email you a sample label you can print and use or use as a guide when we issue a RA. Return shipping cost are the responsibility of the buyer.

Items returned without a RA on the shipping label are refused and returned to sender.

No Returns or Exchanges after 30 days from your date of receipt of the item(s). NO EXCEPTIONS please do not ask.

We highly recommend using a shipping service that provides Signature Confirmation for you return to insure we receive it, but at the bare minimum Delivery Confirmation should be used. We cannot be responsible for returns not received.

EXCHANGES

• Exchanges for sizing - You need simply obtain an RA and inform us of the required size.
• Exchanges for a different item - These are a Return for Refund/New Purchase. You must return the product for refund, and purchase the item you would like. We cannot issue credits or accept differential payments.
• Exchanges are shipped within 3 business days of receipt of the return.
• International orders must Return for Refund/New Purchase for exchanges.

REFUNDS

• Refunds are issued the Friday following the receipt of your return.
• All returns for refund are subject to a 15% restock charge. This covers the cost of labor and supplies involved in processing a return. This charge is deducted from your refund
• Refunds are processed back to your method of payment. We do not issue cash refunds, please do not ask.
• We don't refund shipping charges except as provided in our "On Time Guarantee". Please see our Shipping Policy.

NOTE: Items that are returned to us in an unacceptable condition will not be refunded or exchanged.

Bikinimo only ships via FedEx except for APO/FPO in which case items are shipped via USPS Priority Mail.

Items are shipped within two (2) business days of a confirmed order.

Products that are described as "Custom" and sizes 3X may take an additional day to ship. The reason for this is because these products are made when ordered. Please keep this in mind when selecting your shipping method if you have time constraints.

Questions and Answers:

Q. Why do you ship FedEx? They are so expensive!!
A. There are several reasons we choose FedEx.

• Dependability - We know that FedEx has the least amount of customer complaints.
• Seller and Buyer Security - With so many things that can happen once a product leaves us, we want a company that confirms a delivery to your address - not a zip code. We insure you shipments at no additional cost to you. If you have an exposed delivery site FedEx drivers go the mile to make sure you package can be left safely, and if it cannot they will not leave the package.
• Delivery Guarantees - This is most important for Customers especially in our industry. Many customers are on time constraints for vacations, trips and what have you. FedEx Delivers ON TIME. Unlike other services we have found FedEx has the best record in this catagory.

Q. Can you ship to P.O. Boxes?
A. No. FedEx will not deliver to a P.O. Box, however for our dedicated Military we will ship to APO/FPO addresses via USPS.

Q. Okay, I buy what you have outlined here, but what if my package does not arrive on time?
A. That's simple. We Guarantee Timely Delivery:

• Guarantee: If for any reason your package does not arrive within the time frame specified, we will refund your shipping charges plus 10% of your purchase price.

Questions?

Please email us at: Support@bikinimo.com - You will receive a reply within 24 to 48 hours or...

Customer service is available to take your calls Mon Tues Thurs and Fri between the hours of 3:00pm EST and 9:00pm EST. You may reach our Customer Service Line at: (321) 441-3484 If lines are busy please leave a message and someone will return you call as soon as possible but no later than next business day